Call Centre Automation Powered by Artificial Intelligence

Think your customer service is too complex to automate? Think again. With artificial intelligence from SmartAction, you can automate more conversations than you ever thought possible. From simple outbound appointment reminders to complex three-factor authentication, SmartAction have intelligent automation solutions for your business needs.

SmartAction’s advanced A.I. technology and Natural Language Processing is delivered to clients in the cloud and harnesses both voice and digital conversations.

From Artificial Intelligence Prototype to Leading Platform

SmartAction was founded as an artificial intelligence research company and has since evolved into the leading provider of AI-powered customer self-service solutions. Especially relevant is that SmartAction’s cloud- based platform is built for enterprises to satisfy growing expectations for self-service through automation.

Intelligent Virtual Agents

SmartAction focusses on building an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, social media, and mobile. As a result this leaves call centre agents with time to focus on more meaningful, human-only conversations.

Furthermore, it is SmartAction’s goal to fundamentally improve the way customers communicate with the brands they love.

Avizent is an ‘Official SmartAction Partner’ and your first point of call for more information on the SmartAction AI solution.

Simply call us:
+44 (0)7 858 929 008