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Intelligent Voice

SmartAction’s IVA® provides self-service customers with seamless voice conversations.  Calls are handled faster for an improved customer experience.

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Intelligent Bots

SmartAction’s IVA® handles customer Bot engagements as efficiently as a voice conversation across many digital channels such as Skype, SMS, Facebook and Chat.

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Omni-Channel

SmartAction’s IVA® is powered by a central ‘brain’  ensuring customers can connect through whichever channels they prefer fulfilling their demands for self-service.

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Weeks Average Implementation
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Decrease in Customer Effort
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Integration with Systems

“The SmartAction scheduling application developed for Terminix excels using 100% natural language and advanced speech recognition throughout all calls.”

Vice President Contact Centers • Terminix International

“SmartAction has helped us solve the problems we were tasked with: improve efficiency and enhance the customer experience.”

Cristy Mestre Quintero Director of Operations • Royal Caribbean Cruises

INTELLIGENT SOLUTIONS FOR YOUR BUSINESS NEEDS.

 Intelligent Front Door

 Tax Litigation

 Order Management

 Payments

 Outbound Alerts

 Scheduling

 Surveys

 Recovery

“SmartAction has done a great job in multiple respects – keeping performance high and continuously improving it.”

Anuj Gupta CTO • Purity Products

Looking to find out more about SmartAction?

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